Before you start
- You need an admin role.
- Decide the schedule’s own time zone — it doesn’t inherit your workspace’s or a caller’s.
Steps
1
Go to Business hours
In the left navigation, select Business hours, then select Add schedule.
2
Name it and set its time zone
Enter a Name and choose a Time zone. Every window and holiday on this schedule is
evaluated in this time zone.
3
Add your weekly hours
For each day you’re open, add an open and close time (for example, Monday 09:00–17:00). A
window can wrap past midnight. Leave a day with no windows to mark it fully closed.
4
Add holidays, if you have any
Add a specific date to close on, or a day and month that recurs every year (for example,
December 25). Mark whether the holiday is closed or, less commonly, an exception that
opens you on an otherwise-closed day.
5
Save the schedule
Select Save.
Verify
The schedule appears in Business hours with the windows and holidays you set.
Common problems
- You expected this to change your call routing. It doesn’t yet — see the warning above.