Before you start
- You need an authenticator app that supports TOTP (for example Google Authenticator or Authy). If your workspace has Duo configured, you can use Duo Push instead — no app needed for that path.
- Requiring MFA workspace-wide needs an admin role.
Enroll your own account
1
Open your settings
Select your name, then Settings, then Password & security.
2
Start enrollment
Select Set up two-factor authentication.
3
Scan the code
Scan the QR code with your authenticator app, or enter the secret manually.
4
Confirm with a code
Enter the 6-digit code your app shows, then select Confirm.
5
Save your recovery codes
Get2Dial shows ten one-time recovery codes. Store them somewhere safe — this is the only
time they’re shown.
Require MFA for your workspace
1
Go to Settings
Select your name, then Settings, then Organization.
2
Turn on the requirement
Turn on Require two-factor authentication.
Verify
Sign out and sign back in. You’re prompted for a code (or a Duo push) after your password.
Common problems
- Lost your device or recovery codes. Ask an administrator to reset your MFA enrollment from Users — you’ll enroll again on your next sign-in.
- Duo is down. If Duo is unavailable and you also have an authenticator app enrolled, Get2Dial falls back to the TOTP code prompt automatically.
- You want to turn MFA off for yourself. Go to Password & security and turn it off — you’ll need to confirm your password. Not available if your workspace requires MFA.