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A campaign’s dial mode decides who initiates each call and how far ahead of agent availability the dialer works. Choosing wrong produces either idle agents or abandoned calls, so this is the first decision on any new campaign.

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How it works

Get2Dial has five dial modes:

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When to use it

There is no “manual” mode — every non-broadcast mode either has the agent explicitly confirm each call (preview) or has the system dial automatically (progressive, power, predictive).

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What it affects

Power and predictive modes dial ahead of agent availability, which means some connected calls will have no agent free — those calls are abandoned. Get2Dial enforces an abandonment rate cap (see How the dialer paces calls) so this stays bounded, but a higher-throughput mode always carries more abandon risk than preview or progressive. Abandoned calls carry real compliance exposure in many jurisdictions — see Compliance and trust. Press-1 paces against the agents available in its target queue specifically, not the campaign’s own connect queue — see Configure a press-1 campaign. A lead who never presses the digit is never counted as abandoned in the agent-facing sense; they finish the message and the call ends.

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Limits and constraints

Dial mode is set per campaign and can be changed at any time, including while the campaign is running. A press-1 campaign additionally can’t reach status Running unless its broadcast audio, transfer digit, and target queue all still resolve — see Configure a press-1 campaign.

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Next steps

How the dialer paces calls

Create a campaign