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Get from a login to a working call in a few minutes. Time required: ~10 minutes You will need: the email and password your supervisor gave you, and a headset
1

Sign in and set up your audio

Sign in and set up your microphone and speakers.
2

Go available

Select Log in to move from Offline to Available — see Agent states.
3

Answer a call

When a call arrives, select Answer — see Handle a call.
4

Record a disposition

After the call ends, record what happened — see Set a disposition.

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What you accomplished

You took a call from start to finish: signed in, went available, answered, and recorded the outcome.

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Next steps

Agent states

Handle a call