Use a script during a call

If your campaign has a script attached, you can open it during a call — filled in with the lead’s own details, not generic placeholder text.

Steps

Look for View Script

While you’re on a call, select View Script if it’s showing. If your campaign doesn’t use a script, you won’t see this button at all.

Read the script

It opens in a panel with the lead’s name and other details already filled in.

Keep talking

Nothing you do in the script panel affects the call — it’s a reference only. Close it anytime and reopen it while the call continues.

No View Script button. Your campaign doesn’t have a script attached — ask your administrator if you expect one.
A detail shows up wrong or blank. The script pulls from this lead’s own data — if a field is missing on the lead record, it shows blank rather than guessing.

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