Before you start
- You need a menu open in the IVR builder.
Steps
1
Open the simulator
In the IVR builder, select the test icon on the menu you want to check.
2
Press digits as the caller would
Select a digit to follow that path, or select Press nothing (let it time out) to check
your timeout and retry behavior.
3
Follow the path to its destination
The simulator shows where that path ends up — a queue, an extension, a submenu, or a hang
up.
Verify
Every digit you expect to be mapped reaches the destination you intended, and letting the
menu time out reaches your fallback.
The simulator checks routing logic only — it doesn’t place a real call or verify audio
quality. To hear the menu the way a caller does, route a phone number or caller ID rule to it
and call in.
Common problems
- A path doesn’t match what you built. You’re likely testing against unsaved changes on a different menu than you think — confirm you’re on the right menu name in the simulator.