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A disposition is the outcome an agent records at the end of a call. It’s more than a label — it decides what happens to the lead next.

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How it works

Dispositions are defined once, workspace-wide, then selected per campaign — a campaign must have at least one active disposition to be created. Each disposition has:
  • A code (a short, permanent identifier) and a label (what agents see)
  • Whether it’s terminal — a terminal disposition closes the lead permanently; a non-terminal one returns it to the dial queue and schedules a retry
  • Whether it adds to DNC — suppressing the number from all future dialing
  • A default retry delay, for non-terminal outcomes
Get2Dial also tracks which disposition codes count as a conversion for reporting purposes — currently the built-in sale code is the only one marked this way.

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When to use it

Keep your disposition list short enough that agents can find the right one quickly during a call — a handful of clear outcomes beats twenty overlapping ones. Mark an outcome terminal when no further attempt is ever warranted (sale, wrong number, do-not-call); leave it non-terminal when a retry makes sense (no answer, callback requested).

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What it affects

Every terminal disposition permanently closes a lead — there’s no undo through the normal workflow. A disposition marked adds to DNC suppresses that number workspace-wide, not only for the current campaign.

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Limits and constraints

There is no limit on how many dispositions a workspace can define. See Limits and quotas.

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Next steps

Create dispositions

Create a campaign