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QA in Get2Dial is a scorecard — a set of weighted questions — applied to a recorded call, producing a score the agent can see and acknowledge.

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How it fits together

You build a scorecard once, apply it whenever you evaluate a call — which requires the call to have a recording — and the result feeds both the agent’s own view and a per-agent score rollup.

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Common tasks

Create a scorecard

Evaluate a call

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Learn more

Agent scores and coaching