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Control whether a campaign is actively dialing.

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Before you start

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Steps

1

Go to Campaigns

In the left navigation, select Campaigns.
2

Start a draft or paused campaign

Select the Start (play) button on the campaign’s row. Its status changes to Running and the pacer begins dialing.
3

Pause a running campaign

Select the Pause button on the campaign’s row. Its status changes to Paused — in-progress calls finish, but no new calls are placed.
4

Delete a draft or paused campaign

Select the Delete button. This is only available for campaigns that are Draft or Paused — a running campaign must be paused first.
You can also select multiple campaigns and use the bulk Start or Pause actions above the list.

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Verify

The campaign’s Status badge shows the state you set: Running, Paused, or the campaign is removed from the list after deletion.

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Common problems

  • Delete is disabled. The campaign is running — pause it first.
  • Start does nothing visible. Confirm it has leads and at least one assigned, available agent — see Why my campaign is not dialing.

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Next steps

Metric definitions

Why my campaign is not dialing