Start here
- Take your first call — a guided path through your first shift, start to finish.
- Set up your headset and audio — do this before your first call, not during it.
- Go available, on break, and after-call work — what each state means and how to change it.
- Answer, hold, transfer, and end a call — the controls you have during a call.
- Set a disposition — recording what happened before your next call.
When you need it
- Use a script during a call — if your campaign has one.
- Audio problems — if you can’t hear or be heard.
- Glossary — when a term on screen isn’t one you recognize.