Start here
- What is Get2Dial — a five-minute orientation to what the product does.
- Use the wallboard — your at-a-glance view of every queue and agent, live.
- Monitor, whisper, and barge — step into a live call when you need to.
- Force an agent’s state — what you can and can’t do here; most of it needs an admin.
- Evaluate a call — score a recorded call against a scorecard.
- Standard reports — the numbers you’ll be asked about.
When you need it
- Skills-based routing for supervisors — when a call isn’t reaching the agent you expect.
- Create a scorecard — before your first evaluation.
- Reporting discrepancies — when two numbers don’t match.
- Glossary — when a term on screen isn’t one you recognize.