This is a single-campaign view. For a workspace-wide view across every campaign and agent, see
Use the wallboard.
Before you start
- The campaign needs to be running.
Steps
1
Open the campaign's monitor
Open the campaign, then select Monitor.
2
Read the call funnel
See how many calls are Dialing, Answered, Connecting to an agent, or
Talking, along with the current dial level, active calls, dialable leads remaining,
total originated, and abandonment rate against your cap.
3
Check active calls
The active calls table lists every in-flight call with its destination, state, AMD result,
and the agent it’s bridged to, if any.
4
Check the agent board
See which assigned agents are available, on a call, or in another state.
5
Listen, whisper, or barge, if you need to
Select a call in progress — see Monitor, whisper, and barge.
Verify
The call funnel and active calls table update within a few seconds of a call’s state
changing, without a page refresh.
Common problems
- The funnel shows zero activity for a running campaign. Confirm it’s actually within its calling-hours windows and has dialable leads remaining.
- A metric looks stuck. Refresh the page — the live feed reconnects automatically, but a long-idle browser tab can occasionally miss an update.