Campaign settings reference

Every field a campaign carries. Create a campaign walks through the ones you’ll set on day one; this page is the complete list.

Identity and status

Field	Type	Default	Purpose
Name	Text	— (required)	Display name
Status	Draft / Running / Paused / Archived	Draft	Lifecycle state — see Start, pause, and stop a campaign

Dialer and pacing

Field	Type	Default	Purpose
Dialer mode	Preview / Progressive / Power / Predictive / Press-1 broadcast	Progressive	See Dial modes
Dial level (overdial ratio)	Number	1.0 (Preview/Progressive/Press-1), 1.5 (Power), 1.2 (Predictive)	Calls placed per available agent — Power and Predictive only. See How the dialer paces calls
Abandonment cap	Percent	3%	The pacer never dials past this, in any mode
Connect window	Milliseconds	2,000 ms	How long a connected call waits for an agent before it counts as abandoned

Press-1 broadcast

Only shown when Dialer mode is Press-1 broadcast. See Configure a press-1 campaign.

Field	Type	Default	Purpose
Broadcast message	Audio library reference	— (required)	The message played when a lead answers
Transfer digit	Single digit	— (required)	The DTMF digit that transfers the lead
Transfer to queue	Queue reference	— (required)	Where a transferred lead rings — pacing runs against this queue’s agents
Max concurrent calls	Number	30	Hard ceiling on simultaneous broadcasts, independent of agent availability
If nobody presses	Hang up / Leave a voicemail drop	Hang up	What happens when the message finishes with no keypress
In-band DTMF	On/off	Off	Sends keypresses in the audio stream instead of out-of-band — only needed for carriers that require it

Answering machine detection

Field	Type	Default	Purpose
AMD	On/off	On	Classify each connected call as human or machine before bridging
AMD timeout	Milliseconds	4,000 ms	How long AMD listens before deciding
Voicemail drop audio	Audio library reference	None (hangs up on machine)	Message played automatically when AMD detects a machine

Recording and script

Field	Type	Default	Purpose
Record calls	On/off	Off	Record this campaign’s connected calls
Script	Script reference	None	The talk-track agents see during a call — see Agent scripts

Attempt limits

Field	Type	Default	Purpose
Max attempts per lead	Number	3	Lifetime dial cap per lead — reaching it closes the lead
Max dials per day	Number	Unlimited	Per-lead daily cap, evaluated in the lead’s own time zone

Calling hours

Field	Type	Default	Purpose
Default time zone	IANA time zone	UTC	Used for any lead without its own time zone
Calling-hours windows	List of day + start + end	One window, 09:00–20:00, every day	At least one window is required. See Calling hours

Retry cadence

Per-disposition rules that override the disposition’s own default retry delay for this campaign specifically.

Field	Type	Default	Purpose
Disposition	Disposition code	— (required per rule)	Which outcome this rule applies to
Delay	Seconds	— (required per rule)	How long before the lead is eligible again
Attempt range	Min / max attempt number	Any	Restricts the rule to leads within this attempt count
Snap to calling window	On/off	On	Pushes the retry time forward to the next open calling-hours window instead of firing outside it

A retry cadence rule is optional. Without one, a disposition’s own retry delay (set when you create the disposition) applies to every campaign that uses it.

Dispositions

Field	Type	Default	Purpose
Dispositions	Individual disposition codes	— (at least one required)	Set when you create the campaign
Disposition list	Named, reusable list	None	An alternative to picking codes individually — set after the campaign exists. See Disposition lists

Queue and routing

Field	Type	Default	Purpose
Connect queue	Auto-created, or an existing queue	Auto-create	Where connected calls go before an agent picks up
Carrier override	Auto, or a specific carrier	Auto (routed by your outbound routes)	Forces every call through one carrier
Agent assignment	Selectable / Forced	Selectable	Whether assigned agents opt in or are put on the campaign automatically
Caller ID	None, or a caller ID policy	None	Which of your numbers this campaign presents — only used by lead lists set to defer to it. See Set up a caller ID policy

Compliance

Field	Type	Default	Purpose
STIR/SHAKEN attestation	A / B / C / none	None	The attestation level requested on outbound calls, if your carrier supports it

Get started

Account and access

Voice connectivity

Inbound calls

Outbound and dialer

Agent workspace

Supervision and quality

Reporting and analytics

Compliance and trust

Troubleshooting

Reference

Campaign settings reference

Identity and status

Dialer and pacing

Press-1 broadcast

Answering machine detection

Recording and script

Attempt limits

Calling hours

Retry cadence

Dispositions

Queue and routing

Compliance

Create a campaign

Monitor a campaign

Configure a press-1 campaign

Set up a caller ID policy

​Identity and status

​Dialer and pacing

​Press-1 broadcast

​Answering machine detection

​Recording and script

​Attempt limits

​Calling hours

​Retry cadence

​Dispositions

​Queue and routing

​Compliance

​Related

Create a campaign

Monitor a campaign

Configure a press-1 campaign

Set up a caller ID policy

Identity and status

Dialer and pacing

Press-1 broadcast

Answering machine detection

Recording and script

Attempt limits

Calling hours

Retry cadence

Dispositions

Queue and routing

Compliance

Related